With over nine years of experience in the call center industry, I am a passionate and driven leader who strives to deliver excellent customer service and satisfaction. I have a strong background in operations, quality assurance, and coaching, and I hold a Lean Six Sigma White Belt certification. I am currently an Assistant Manager at WorldSource, a global provider of innovative and customer-centric solutions for various clients and industries.
In my current role, I take charge of the operations under the supervision of the Call Center Manager, managing the team's day-to-day performance, taking escalated calls, developing the team's skills and knowledge, and acting as the communication contact between frontliners and the management. I also offer creative solutions and suggestions for process and product improvement, leveraging my skills in target market selling, appointment setting, and software support. I enjoy working with a diverse and collaborative team, and I always aim to exceed expectations and deliver results.
