Customer-focused professional with 10+ years of experience spanning customer service, technical support, teaching, user training, stakeholder management, and educational technology. Proven ability to support users, solve problems, implement digital solutions, and communicate effectively with diverse stakeholders. Experienced in training 200+ educators, supporting learning resource operations across 56 schools, and managing technology-driven initiatives. Quickly adapts to new systems, tools, and workflows while delivering results with minimal supervision.
