Greetings,
I am a Senior Account Manager and Sales Development Manager with extensive experience in B2B sales, client success, and account management. I have managed hundreds of active client accounts, led prospecting and pipeline development, closed high-value deals, and coordinated cross-functional teams to drive revenue growth. I am skilled in CRM tools (Zoho, Salesforce), MS Office (Excel, Word, PowerPoint), Google Workspace, and data reporting dashboards to optimize account performance and track KPIs.
Earlier in my career, I worked in the BPO industry under Buwelo, supporting Shred-it and Stericycle accounts (paper shredding and medical waste management). I handled inbound and outbound calls and emails, scheduled/rescheduled/canceled services, resolved billing and payment inquiries, promoted services, and ensured accurate documentation of customer interactions. I was promoted to Subject Matter Expert, assisting agents, handling escalations, and ensuring process compliance.
With my combined experience in senior account management, sales development, and customer service, I am highly adaptable across industries and focused on delivering measurable results. I am looking for opportunities in account management, client success, sales, or business development, where I can leverage my expertise, tools, and data-driven approach to contribute value from day one.
