Customer Service and Property Management Virtual Assistant with 10+ years of experience in customer support and 2+ years specializing in Airbnb and short-term rental management.
I worked as an Airbnb Support Ambassador under the Customer Service department, where I handled guest and host concerns, reservation issues, policy guidance, and conflict resolution. This experience helped me develop strong communication, problem-solving, and platform navigation skills.
I later transitioned into property management where I worked as a Guest Communication Specialist and Assistant Team Lead, handling guest messaging, reservation and calendar management, coordinating with cleaners and maintenance teams, managing inboxes, and ensuring smooth daily property operations.
I am reliable, detail-oriented, and proactive, and I always aim to provide excellent guest experience while supporting business goals.
