Objective:
Motivated and detail-oriented individual with a strong desire to launch a career as a Virtual Assistant. While lacking direct professional experience, I bring a diverse skill set, including excellent communication, organization, and problem-solving abilities, along with a proactive attitude and a commitment to delivering exceptional support to ----------- cation:
Bachelor's Degree
Bachelor of Science in Information Technology
Quezon City University
Quirino Highway, Novaliches, Quezon City
2022
Skills:
Communication: Proficient in written and verbal communication, with a strong command of the English language. Able to maintain clear and professional correspondence with clients and tea---------------------- anization: Exceptional organizational skills, including time management, scheduling, and file management, ensuring tasks are completed efficiently and on time.
Technical Proficiency: Familiar with Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and other productivity tools. Quick to learn and adapt to new software and technology.
Research: Capable of conducting internet research to gather information and data relevant to tasks or projects.
Customer Service: Adept at providing friendly and professional customer service, resolving issues, and addressing inquiries in a timely manner.
Problem Solving: Skilled in identifying and addressing problems, finding solutions, and adapting to changing priorities.
Adaptability: Highly flexible and adaptable to new tasks, industries, and work environments.
Attention to Detail: Meticulous in reviewing documents, data, and tasks to ensure accuracy and quality.
Time Management: Efficiently prioritize tasks and manage workloads to meet deadlines.
Relevant Projects:
Packaged App Development Associate – Google (May 2023 – Present)
• Worked as a functional tester mainly for Australia and supports most English locales, on both launched
and pre-launched features on current 1P/3P devices. i.e. Pixel phones/tablet, iOS devices, Speakers,
Smart display, Home devices, Headphones, Android Auto & Bard.
• Troubleshoot bugs filed by real users to reproduce issues, verify steps on how to reproduce
and prioritize for fixes then assign to the corresponding feature team.
• Ensuring assigned Assistant Testing Request ETAs are met.
• Responsible for Quality of ATR and Bug Triage.
Customer Service Representative
TELUS International - Quezon City
January 2022 to September 2022
• Handle customer complaints.
• Provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
Additional Information:
Availability: Seeking full-time, part-time, or freelance ----------- erests: Organization and Planning, Time Management, Research, Customer Service, Technology and Software, Problem-Solving.
References:
Available upon request.
