Over 3 years of experience in the BPO industry
4 Years of Experience in an IT company as a Marketing & Sales Operations Support
1 Year of experience in an Independent Real Estate company as a VA / ISA
1 Year experience of a Psychiatric Clinic assistant and appointment setter
Knowledge/Skills Expertise:
-High-level understanding and explanation of Billing issues
-Call handling – Outbound/Inbound
-Handling and resolving Technical Concerns
-Sales Expert – Sales integrations of a
customer’s existing products; specifically sells Mobile Phones and services,
Internet Services, and cable services.
-Team Lead / Trainer – Capable of handling a
team; and keeping a team’s attendance and performance balance. High-level
training of employees towards successful endorsement
-Basic Email & Excel skills
-Trainer, Subject Matter Expert, Team Leader
-Emailing Skills - Business Level
-Admin Support
-Excellent Written and Verbal Communication Skills
