? With 1 year work experience as Service Delivery Lead - managing a team of business analysts and developers to ensure uninterrupted service delivery and performance meeting SLA targets
? With over 2 years of experience as a Lead Functional Analyst and 2 years as Functional Analyst – facilitating requirements gathering and analysis, translating business requirements into functional design document, conducting Delivery Testing and administering User Acceptance Test, providing L2 support for systems, achieving SLA targets, preparing process improvement documentation, creating ad hoc and regular operational report, onboarding and mentoring junior Functional Analysts
? With 1 year of experience as a Release Management Specialist – ensuring a smooth service transition of projects following SDLC and Agile Development methodology, evaluating Requests for Change (RFCs), improving process manual and creating reports.
? With 8 months experience as a Business Analyst – facilitating requirements gathering, analysis, process and solution design for various ----------- charge of managing end to end project implementation involving OpenText (formerly EMC) Documentum configuration, user acceptance testing, training, deployment to production and support.
