I have extensive experience providing technical support as an IT Service Desk Specialist. My expertise in Microsoft 365 allows me to resolve issues with applications like Outlook, Teams, SharePoint, and OneDrive, ensuring smooth user productivity. I also excel in account management, user provisioning, and access control within Active Directory, maintaining strong security measures. Additionally, I efficiently use ServiceNow and similar ticketing systems to address IT support requests promptly. My ability to troubleshoot user issues and commitment to exceptional customer service make me a valuable asset in maintaining the organization's IT infrastructure.
