I help busy business owners get their admin, client communication, and back-office operations off their plate — so they can focus on running the business, not drowning in it.
I'm an Administrative Virtual Assistant with 7+ years of combined experience across administrative support, claims processing, and high-volume client communication, with a recent specialization in logistics and operations support. Across every role, the thread has been the same: staying accurate and organized under high volume. I've managed a 30-claim monthly portfolio end-to-end for a commercial motor insurance provider, supported 100+ daily provider calls in a healthcare BPO, and most recently handled 60+ customer inquiries daily for an Australian logistics company — turning 40 of them into accurate quotes every day without dropping follow-up or documentation.
Here's what I can take off your plate:
Calendar and inbox management
CRM administration (Freshdesk, HubSpot)
Data entry and documentation
Claims and dispute handling
Audit-ready recordkeeping
Quote processing and rate sheets
Carrier and vendor coordination
Shipment tracking and ETA management
I work across Google Workspace, Microsoft Office, Asana, Trello, ClickUp, Calendly, Canva, Dialpad, and ChatGPT/Claude for day-to-day efficiency, and I pick up new tools fast — I don't need hand-holding on software.
Whether you're running a general operations-heavy business, a professional services practice, or a transport, logistics, or insurance company, the gap I fill is the same: quotes and follow-ups sitting unanswered, inboxes piling up, or admin tasks slipping through the cracks. I'm detail-obsessed, I hit deadlines, and I flag problems before they become client complaints instead of after.
I'm looking for a long-term role where I can actually own a piece of your operations, not just tick boxes. If that sounds like a fit, send me a message — I'd love to hear what you're working on and how I can help.
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