Detail-oriented and results-driven professional with extensive experience in collections, medical billing, and fraud analysis. Proven ability to manage high-volume inbound and outbound calls, resolve account discrepancies, and ensure compliance with industry regulations (FDCPA, HIPAA). Skilled in negotiating payments, analyzing accounts receivable, and delivering excellent customer service in high-pressure environments. Seeking to contribute strong analytical and communication skills to a dynamic organization focused on financial operations or customer account management.
