Hi! I'm Sheryll, a customer experience and operations professional with 12+ years across Fintech, Crypto, Banking and Contact Center. I've worked with Coinbase and JP Morgan Chase, and I've been consistently recognized as a top performer in CSAT, AHT, and FCR. I maintained 95 to 98% CSAT Scores and 98% QA Scores throughout my career.
Here's what I can help with you:
- Client Success Management, Relations and Retention
- Customer Support Operations and Team Leadership
- Process Documentation and Workflow Improvement
- Training, Quality Assurance and Performance Coaching
- Back-office Operations and Admin Support
- Human Resource Management and Employee Onboarding
- End-to-end Recruitment and Talent Acquisition
- Fraud Investigation and Dispute Resolution
My background is in Banking and FinTech, but I'm very open and flexible to other indusries. With a BS Psychology degree, I understand people well. This makes me a great fit for E-commerce, Real Estate and Medical support roles too.
Remote-ready, reliable and quick to adapt.
Let's work together!
