I have 8 years worth of experience in dealing with and supporting US based customers through phones, email, and chat. I have handled B2C and B2B accounts, supporting both internal and external stakeholders of my employer(s). I have worked closely with sales representatives/agents by providing administrative support for their potential or active clientele. I also have experience in managing a team of 13-18 agents. I am an ambiverted team player and have a tendency to hyperfocus on tasks.
