With over a decade in customer support, sales, and training, I am a seasoned professional dedicated to enhancing customer satisfaction and developing effective teams. My career began with T-Mobile in 2012, where I established a foundation in customer service, prioritizing customer needs and consistently delivering on service expectations. Key responsibilities included:
Maintaining high levels of customer satisfaction through proactive issue resolution.
Managing customer requests for products, services, and information.
Accurately updating account records and processing orders to enhance customer experiences.
I further expanded my expertise as a Travel Consultant for -----------, organizing tailored travel experiences for individual, family, and business clients. Here, I ensured smooth, seamless travel by:
Advising clients on policies, visa, and security requirements.
Handling reservations, flight confirmations, and payments.
Maximizing company profits through preferred vendor partnerships.
My technical acumen was strengthened in a role with QuickBooks, where I served as a Level 2 Technical Support Specialist. In this position, I supported small businesses by:
Troubleshooting POS and accounting software issues.
Removing viruses and ensuring optimal software performance.
As a Sales Specialist with Virgin Mobile UK, I engaged in outbound calls, focusing on connecting prospective customers with telecom solutions that met their needs. Finally, from 2019 to 2022, I served as a Trainer for T-Mobile and Vivint's sales and technical support departments, fostering skill development and team growth.
Core Competencies:
Customer Service Excellence & Problem Resolution
Sales Strategy & Client Engagement
Travel Consultation & Logistics
Technical Troubleshooting & Support
Training Program Development & Team Coaching
Driven to deliver exceptional service, increase satisfaction, and inspire teams through targeted training, I am passionate about building customer-centered, high-performance environments.
