I am well versed in verbal communication skill, typing speed of above average, over 10 years of experience on customer service, over 2 years experience as a back office dispute analyst and 2 year as Data Analyst focused on Time Attendance and Scheduling.
Experience in working with one of the worlds largest bank ( JP Morgan Chase ) as a financial analyst for debit and credit cards, as a Fraud Specialist 4 and i also handle scheduling for large number of FTE's in an LOB.
As a Customer service representative my main task is to assist customers regarding their inquiries and requests may it be general questions or major/complicated requests that required in depth research.
As a dispute analyst my main role is to review each submitted dispute case by the customer and perform deep research to determine the validity of the dispute. Each dispute type requires different research methods in order to reach a resolution, ultimately it is my job to determine if the dispute is valid or not and perform the recovery process or deny the claim, and these dispute are categorized as fraud or non-fraud.
Being a Data Analyst for Time Attendance and Schedule I am responsible for creating the shifts for a large number of individuals in the site's LOB. I ensure that all shift and segments like leaves and such are created before the payroll cutoff period, the tasks that i perform are reported to the payroll team so it highly important that I perform the task with a 100?curacy. Aside from creating the shift I also create reports on a regular frequency and send it to all involved leaders and even discuss it on a high profile meeting with different leaders.
Intermediate skills with excel and PowerPoint.
I am very specific to detail and can also work independently. I am success driven and goal oriented.
I also experienced with property management with my main role as maintenance coordinator. It is my job to review the concerns that the tenants or owners have submitted ensuring that all necessary details are available when locating and coordinating with the suitable contractor to complete the job. I am also responsible for follow-ups with the job ensuring that all concerns have been addressed. With the property management role among all the tools we have PropertMelds, Propertyware, ProcessStreet and dropbox are the mostly used.
