I am a highly skilled professional with a solid foundation in system software maintenance, troubleshooting, and the utilization of Jira and Confluence. My expertise extends to test case development, bug creation, and quality assurance. My unique journey from QA Analyst to seasoned Application Support Engineer and ultimately to Process Lead has equipped me with a comprehensive skill set, making me a valuable asset in ensuring the excellence and reliability of application software ----------- addition to my technical capabilities, I have honed my skills in customer service, which include task organization and planning, email management, and both outbound and inbound communications. My experience also encompasses social media management, further enhancing my ability to support and engage with clients effectively.
