Kathlene Fernandez – Customer Service & Virtual Assistance Professional
With nearly 6 years in the BPO industry, including over 2 years as a Virtual Assistant for Etsy and Shopify, I specialize in customer service, sales, chat support, and administrative support. I have a proven record of resolving customer inquiries efficiently, managing orders, and maintaining high satisfaction levels.
Experienced in handling multiple real-time interactions, monitoring orders, managing emails, and performing administrative tasks, I ensure accuracy, confidentiality, and timely support. Skilled in problem-solving, attention to detail, and effective communication, I am proficient with a range of office software and online tools, adapting quickly to diverse work environments.
Committed to delivering results and contributing positively to team success.
