Customer Service Professional | Team Leader | Property Management & Virtual Assistant
I am a dedicated and results-driven professional with over 6 years of experience in customer service, team leadership, administrative support, and property management. My background combines strong people management skills with hands-on operational experience, allowing me to effectively support businesses, streamline processes, and deliver exceptional customer experiences.
Currently, I work as a Maintenance Coordinator for a property management company, where I coordinate maintenance requests, communicate with tenants and vendors, schedule repairs, manage work orders, and ensure properties are maintained efficiently. My role requires excellent organizational skills, attention to detail, problem-solving abilities, and the ability to manage multiple priorities in a fast-paced environment.
Prior to property management, I spent more than three years in a leadership role at Concentrix, where I supervised teams, coached employees, monitored performance, and helped drive operational success. This experience strengthened my communication, leadership, conflict resolution, and customer service skills.
My areas of expertise include:
• Customer Service (Phone, Email, and Chat Support)
• Team Leadership and Coaching
• Property Management Support
• Maintenance Coordination
• Virtual Assistance
• Administrative Support
• Calendar and Email Management
• Data Entry and Web Research
• CRM and Ticket Management Systems
• Microsoft Office and Google Workspace
I am known for being reliable, proactive, detail-oriented, and easy to work with. Whether you need customer support, administrative assistance, property management coordination, or operational support, I am committed to helping your business run smoothly and efficiently.
I look forward to contributing to your team's success and building long-term professional relationships.
