Dedicated and knowledgeable IT Support Specialist with providing technical assistance and support to end-users in diverse environments. Proficient in troubleshooting hardware and software issues, managing user accounts, and implementing solutions to enhance system performance. Expertise in Windows and Linux operating systems. Proficient in network troubleshooting, including TCP/IP, VPN, and firewalls. Experience with helpdesk software and ticketing systems. Excellent communication and interpersonal skills, with a focus on customer service. Ability to work collaboratively in fast-paced environments and adapt to changing technologies.
