I am a seasoned professional with over 14 years of experience in operations management, specializing in executive and administrative support, reporting and data analysis, records and document control, and project/task management. As a former Operations Shift Manager in a call center, I have developed strong leadership, customer service, and decision-making skills that allow me to manage teams effectively while ensuring excellent performance and results.
My experience has equipped me with exceptional administrative and organizational skills, enabling me to multi-task while maintaining accuracy and attention to detail. I am also familiar with various CRM tools including Zendesk, ReAmaze, Gorgias, Rich Panel, Outlook, and HelpScout, which support efficient customer service and business operations.
In addition, I bring valuable experience from working in Talent Acquisition, where I developed hiring strategies, evaluated candidates, and trained applicants in English communication to help them succeed in the recruitment process. This role further strengthened my ability to mentor, coach, and empower individuals to achieve their goals.
With a strong foundation in leadership, communication, analysis, and task management, along with the values I uphold—Integrity, Positivity, and Resilience—I am committed to contributing to the success of any organization I work with. My goal is to provide not only expertise but also a partnership that supports growth and excellence.
