Virtual Assistant/Customer Service Representative/ Healthcare & Admin Support Specialist
Office Beacon LLC – 2 years and 6 monthsSitel – 1 year and 6 months
As a highly organized and detail-oriented Customer Service Representative with over 4 years of combined experience in administrative support, order processing, and healthcare benefits administration, I’ve supported clients across Promotional products B2B and HealthCare Benefits with precision and professionalism.
Office Beacon LLC
Customer Service-Virtual Assistant
Key Responsibilities:
-Created and designed visually appealing presentations for internal and external use.
-Tracked customer orders and sourced products within strict budget requirements.
-Verified order details (items, quantities, customer data) to ensure accuracy.-Sent order confirmations, delivery estimates, and shipping updates to customers.-Generated shipping labels and monitored shipment status.
-Communicated directly with vendors for pricing and product inquiries.-Scheduled social media content to boost online engagement.
-Maintained and updated order records in the internal system.-Analyzed order data to identify trends and improve processes.
-Handled customer service calls, returns, and issue resolution with professionalism.
Sitel PhilippinesCustomer Care Representative
Key Responsibilities:
-Processed employee enrollments, terminations, and mid-term changes for group health benefits based on eligibility and qualifying events.
-Supported Open Enrollment activities, including plan modifications, dependents, and address updates.
-Built employer dashboards using HR admin systems such as Ease and Employee Navigator.
-Created custom health plan comparison sheets and payroll tracking sheets for clients.
-Generated quotes and plan proposals from various health insurance carriers.
-Performed audits on applications, invoices, and enrollment records to ensure accuracy.
-Provided claims assistance and tracked the status of health insurance claims.
-Handled billing inquiries and ensured compliance with state-specific regulations.
-Delivered efficient back-office support including data entry, bookkeeping, and documentation.
-Managed inbound/outbound calls and scheduled calendar meetings to address client and insured concerns.
-Responded promptly to email inquiries, maintaining excellent client communication.
Verified
