Highly motivated IT professional with over 5 years of experience across various IT functions, including I----------- Management, IT Support Analysis, and Service Desk operations. Adept at leading i----------- response, minimizing downtime, and resolving critical issues. Proven ability to provide exceptional technical support, manage user access, and troubleshoot hardware and software problems. Skilled in ITIL practices, critical i----------- response, root cause analysis, and possess a strong understanding of cloud platforms like AWS and Azure.
