Are you ready to scale your E-commerce store without the headache of managing daily customer tickets and back-end ops?
You're in the right place & I don't assist - I MANAGE
> High Internet Speed
> Tech savy
> Proactive CS Lead
Here's why client choose me....
*Multi Channel Ticket Management
- Oversaw a diverse queue of customer interactions, including order inquiries, technical issues, and general support request.
*Workflow Optimization
- Utilized Zendesk's categorization and tagging systems to prioritize urgent cases (e.g., high priority order issues or refund request.
*Issue Resolution & Escalation
- Diagnosed customer pain points, provided direct solutions or escalated complex billing and logistical matters to relevant internal teams.
*Collaboration & Documentation
- Maintained internal notes and updated ticket statuses to ensure transparency across the support team and provide a historical record of customer interactions.
*Empathy with Resolved
- I lead with emotional intelligence to calm frustrated customers, but I finish with a technical solution. I don't just chat - I resolved issues on the first contact to keep your ratings high.
TECH STACK:
~ Zendesk
~ Salesforce
~ Shopify
~ Google Suites
~ Tracking Apps
~ Slack
~ Microsoft teams
OUR MISSION
~ To empower E-commerce entrepreneurs by providing world class operational support and empathy-driven customer care, allowing brand owners to focus on scaling while I ensure their customers are happy and their backend seemless.
Message me now and connect :)
