I have 9 years of experience in the IT industry, specializing in network engineering and managed services. My background includes providing technical support and customer service through various channels such as phone, email, and ticketing systems.I am a fast learner, highly organized, and committed to delivering efficient, high-quality work. I value collaboration and prioritize client satisfaction, always striving for the best outcomes. Throughout my career, I have received commendations for my customer support and for successfully partnering with senior engineers on complex issues
