I have 9+ years of experience in inbound/outbound calls, email outreach, and client-facing communication, with a strong focus on sales, retention, and customer success.
Most recently, I worked as a Client Success Representative in a real estate investment company, where I managed client onboarding, engagement, and marketplace operations. I ensured new clients were fully set up for success by guiding them through onboarding steps, providing timely updates, and maintaining consistent communication throughout their journey.
On the operations side, I handled real estate marketplace management, including tracking property availability, updating deal boards daily, adding new opportunities, and ensuring accurate, up-to-date information for clients. I also proactively followed up with inactive clients, organized documentation, and maintained structured client records.
Previously, I worked as an SDR at Straightline Staffing Agency, where I handled prospecting and closing deals.
Previous roles include:
• Supervisor – Retention (AT&T)
• Sales Specialist (Authors Solution Publishing)
• Escalation Specialist (-----------)
• Customer Support (-----------)
CRM & Tools:
GHL, whop, Pipedrive, HubSpot, Salesforce, Aircall, Voyager, Navigator, Citrix, Microsoft Office, Google Workspace, Slack
I bring a combination of sales, customer success, and operational support, helping businesses improve client experience, increase retention, and keep systems running efficiently.
Verified
