Hi, I’m Jonalyn Encila — a results-driven Virtual Assistant with 10+ years of combined experience in executive support, legal administration, eCommerce operations, and transcription. I help business owners, executives, and growing online brands streamline operations, stay organized, and scale efficiently.
Since November 2024, I’ve been working as an Amazon Virtual Assistant, managing product listings, inventory updates, competitor research, and backend optimization to keep stores running smoothly and profitably.
In addition, since March 2025, I have been working as an Administrative Assistant / Office Manager for a law firm, where I handle case management, legal documentation, client communication, and day-to-day operations. This role sharpened my attention to detail, organization, and ability to manage high-responsibility tasks—skills I bring into every VA role.
I am now certified in Shopify Store Management and trained in Klaviyo Email Marketing, allowing me to support businesses not just operationally, but also in growing and optimizing their online presence.
CORE SKILLS & EXPERTISE:
>>Executive & General Virtual Assistance<<
Calendar & email management
Data entry, research, and reporting
Document preparation & file organization
Team coordination & task management
>>Amazon & Shopify eCommerce Support<<
Product listing creation & optimization (SEO-focused)
Keyword research & competitor analysis
Inventory and backend management
Shopify store setup, product uploads, collections, navigation, and theme customization
Fixing suppressed/inactive listings
>>Klaviyo Email Marketing<<<8efe80624d780eba0c6493ec45140364>Email campaign setup and automation
Basic flows (welcome series, abandoned cart, follow-ups)
Audience segmentation & performance tracking
>>Legal & Administrative Support<<
Case file management
Legal document drafting & formatting
Client communication & scheduling
Workflow and office system organization
>>Customer Service & Operations<<
Handling inquiries, refunds, and order tracking
Improving customer satisfaction and retention
Process improvement and SOP creation
>>Purchasing & Vendor Management<<
Supplier sourcing & coordination
Inventory monitoring
Order processing and tracking
WHAT I BRING TO YOUR BUSINESS:
Reliable, detail-oriented support you can trust
Organized systems that improve efficiency
High-quality, optimized eCommerce listings
Strong communication and problem-solving skills
Initiative and a proactive mindset
WHY HIRE ME?
I don’t just complete tasks—I help you run your business better. Whether you need an Executive VA, Amazon/Shopify VA, Legal Assistant, or Email Marketing Support, I bring the experience, adaptability, and dedication to help you achieve results.
SPECIALTIES:
Executive Virtual Assistant | General VA | Amazon Product Listing & Optimization | Shopify Store Management | Klaviyo Email Marketing | eCommerce Support | Legal Administration | Customer Service | Calendar & Email Management | Process Improvement
Verified
