Real Time Analyst | Subject Matter Expert | Costumer Service Representative | Human Resource
Workforce and Operations Analyst with over 5 years of experience in the BPO industry, progressing from Customer Service Representative to Subject Matter Expert and Senior Representative Management Analyst. Strong background in real-time monitoring, SLA management, performance reporting, and operational support. Additionally experienced in administrative and HR support, including recruitment coordination, scheduling, documentation, and office operations. Analytical, detail-oriented, and adaptable in fast-paced environments.
