Throughout my career, I have handled a wide range of responsibilities including email support, QA review, back-office tasks, customer communication, data organization, content preparation, and administrative duties. My experience includes supporting brands in e-commerce, safety services, cosmetics, and software development.
I have worked in roles involving:
- Email and ticket-based customer support
- QA documentation and data accuracy checks
- Non-voice customer service
- Back-office operations and auditing
- Multimedia tasks such as basic video editing and thumbnail design
- IT troubleshooting and system support
These experiences have strengthened my ability to communicate clearly, manage information efficiently, and maintain accuracy in every task I perform.
Technical SkillsProject, Productivity & Communication Tools:
- Notion
- Microsoft Outlook
- Google Workspace
- Microsoft Teams
- Slack
CRM, Support & Compliance Platforms:
- Zendesk
- Gorgias- Re-amaze
- Spiceworks (Ticketing)
- Salesforce
- ISN™
- Avetta™
- PEC®
E-commerce & Online Business:
- Shopify
- E-commerce operations
- Dropshipping workflows
Creative Tools:
- CapCut (Video Editing)
- Canva (Graphic Design / Thumbnails Creation)
Communication Platforms:
- Slack
- Microsoft Teams
- Outlook
Additional Skills
- Strong attention to detail and accuracy
- Excellent communication skills (written & non-voice)
- Typing speed: 70 WPM with 100% accuracy
- Proficient in internet research and ensuring swift, accurate data entry
- Fast learner with a tech-savvy mindset
- Organizational efficiency and time management
- Customer engagement support
- Ability to adapt to new systems and processes quickly
My combination of IT background, customer service experience, and technical capability allows me to support clients with efficiency and professionalism. I am committed to delivering high-quality work, maintaining accuracy, and ensuring smooth coordination across tasks.
I am eager to contribute my skills to help you achieve your business goals and maintain a well-structured and productive workflow. Let me take on the tasks that demand focus and precision, so you can direct your time toward growth and strategy.
