Licensed Professional Teacher turned Operations Specialist with 6+ years of experience in the BPO sector (TDCX, Concentrix, ePerformax).
I specialize in the intersection of Data Analysis and Talent Development. Currently focused on analyzing support lifecycles to improve efficiency, my background includes extensive experience in corporate training, high-level escalation management, and billing operations.
What I bring to the table:
Analysis: Identifying workflow pain points using Tableau and agent feedback.
Facilitation: Leading training for new systems and soft skills (T-Mobile/Sprint).
Resolution: Expert in de-escalating sensitive Airbnb supervisory cases.
Recruiters: Feel free to message me directly regarding opportunities in Operations Analysis, Training, or CX Strategy.
