I have an extensive background in the field of training product knowledge and good customer service. I have been in the industry over the past 10 years with most of my experience in the accommodation/property rental services. During the global pandemic - I had to move back to the countryside and stay close to my family. I had the opportunity to work as a VA for a little over 2 years while I was on active leave from work as I cannot commit to coming to work and risk contracting the virus. In those over 2 years of working as a property manager for numerous properties within the Orange county CA - I learned and worked with property management software similar to Breezeway, hostfully, slack communications, pricelabs and other apps for door code and remote control of home security systems.
My work with the team includes record keeping and organising reported issues during a reservation. Coordinating with the cleaning/maintenance team for any reported issue. Reaching out to property owners for any feedback and recommendation provided by the guest to better improve and make the listing competitive. Contact Airbnb for any dispute and claims. Placing amazon orders to replace damaged items and instacart purchases for housekeeping supplies. And finally, maintaining the Airbnb account to make sure that information is accurate and according to how the owners want them to be.
I am confident that if you orient me with the job that I will be able to pick up your task efficiently with little to no supervision.
