Dedicated and detail-oriented professional with over 10 years of experience in customer service, team leadership, and administrative support. Skilled in handling guest inquiries, resolving concerns, and managing reservations across platforms such as Airbnb, -----------, and VRBO. Proven ability to work independently, maintain professionalism under pressure, and deliver exceptional guest experiences. Seeking to contribute my organizational and communication expertise as a Guest Support Specialist or Virtual Assistant in the hospitality industry.
Core Skills
• Guest Communication & Support (Phone, Email, Chat)
• Reservation & Calendar Management (Airbnb, VRBO, -----------, Google Calendar)
• Customer Service & Problem Resolution
• Virtual Assistance & Administrative Support
• Team Leadership & Training
• Time Management & Critical Thinking
• Tools: CRM Systems, MS Office, Google Workspace, Hostaway
Verified
