Results-driven Head of Operations with experience managing digital teams, systems, and business operations for online businesses and service-based companies. Skilled in streamlining workflows, improving team efficiency, and overseeing projects from planning to execution. Experienced in handling operations, marketing support, client communication, reporting, hiring, and onboarding while working closely with developers, creatives, and leadership teams.
Tech-savvy with a strong background in web development and automation tools, allowing efficient management of websites, funnels, CRM systems, and digital processes.
Skills & Expertise
Operations Management
Team Leadership & Workflow Optimization
Web Development Expert
Basic SEO Optimization
Basic Google Ads Management
GoHighLevel (GHL) Advanced Automation & CRM
Outgrow Funnel & Quiz Builder
Claude AI Workflow Integration
KPI Tracking & Reporting
SOP Creation & Documentation
Hiring & Recruitment Process
Tea-----------mber Onboarding & Training
Project Management
Client & Team Communication
Process Improvement & Automation
Key Responsibilities
Managed day-to-day business operations and team coordination
Oversaw website development projects and digital systems
Assisted in SEO optimization and Google Ads campaign support
Built and managed automations using GoHighLevel (GHL)
Created interactive funnels and lead-generation systems using Outgrow
Utilized AI tools like Claude to improve workflows and productivity
Prepared operational reports, performance tracking, and analytics
Led hiring processes including screening, interviews, and evaluations
Developed onboarding systems and training materials for new tea-----------mbers
Improved internal processes to increase productivity and efficiency
