Hi! I’m Janine Pearl Daganas, a dedicated Customer Service and Technical Support Specialist with over 7 years of experience helping customers in both the eCommerce and BPO industries.
I’ve handled voice and non-voice support through email, chat, and phone, assisting clients with product inquiries, technical issues, and order concerns. I take pride in providing clear, friendly, and solution-oriented support that builds trust and keeps customers happy.
I’m experienced with Zendesk, ticket management, and troubleshooting system-related issues, as well as documenting solutions to improve team efficiency. My background in IT helps me quickly understand technical problems and explain them in a simple, customer-friendly way.
I’m also skilled in:
Customer Service and Escalation Handling
Technical Troubleshooting and Problem-Solving Email, Chat, and Phone Support
Data Entry and Documentation
Time Management and Team Collaboration
I’m adaptable, proactive, and always eager to learn new tools and systems. Most importantly, I care about creating great customer experiences.
I’m available to start immediately and open to full-time remote roles.
If you’re looking for someone reliable, tech-savvy, and passionate about helping customers — let’s talk!
