With a versatile background in both customer service and human resources, I bring a unique skill set to meet your business needs. As a Customer Service Representative with experience at Sutherland Global Services, Royal Caribbean Cruises, Azamara Cruises, Celebrity Cruises, and Viking River Cruises, I am proficient in managing air travel inquiries, reservations, and bookings related to cruise vacations. My expertise extends to using Amadeus and Sabre for flight booking, cancellation, and inquiry, as well as addressing customer concerns and facilitating problem resolution.
In my role as an HR Manager/Admin Manager at HSGT Construction Services and Supplies, I successfully conducted safety training, managed recruitment, handled personnel records, and oversaw a diverse team of construction workers and administrative personnel.
As an HR Manager at Bliss Manufacturing Corporation, I excelled in workforce planning, recruitment, onboarding, labor relations, and continuous improvement initiatives, ensuring compliance with FDA regulations and Good Manufacturing Practices.
Currently serving as an HR Specialist at Salezgen, an outbound B2B company, I lead end-to-end recruitment processes, craft compelling job descriptions, conduct thorough assessments, and manage candidate interviews. Additionally, I actively contribute to employee engagement activities, onboarding/offboarding processes, and continuous improvement initiatives.
My comprehensive background in customer service and human resources positions me as a valuable asset, combining excellent communication skills, problem-solving abilities, and a strategic approach to workforce management.
