I have accumulated approximately three years of experience within the Business Process Outsourcing (BPO) sector. During this period, I have acquired a diverse skill set, including roles as a Subject Matter Expert (SME), Team Leader (TL), and Trainer. My experience spans across various client accounts, including prominent names such as Macy's, Instacart, AT&T, DTV, Norton, and most recently, SENA. I firmly believe that my extensive experience and expertise make me a highly qualified candidate for a role on your team.