I have three years of Executive Assistant experience providing support to C-Suite Levels; mainly acting as the POC and Project Manager. I am great at managing calendars, arranging travel plans, overseeing document management, and participating in decision-making processes. My biggest experiences are as follows:
1. Executive Assistant to an MBB Managing Partner (Consulting Firm)
- Calendar Management which includes organizing internal and external meetings across global time zones.
- Inbox Management
- Travel Management: Arranging flight, car services, hotel accommodations, visa requirements, etc.
- Office Admin Tasks: printing, binding, and organizing documents.
- Event Management: handling reminders, organizing team events (researching restaurants, events place, and -----------ring services if needed.)
-Helping with timesheets and submitting expenses.? Communication-related tasks, and other ad-hoc duties.
2. EA at Athena (Executive Assistant Agency)
- Skilled in organizing meetings, planning trips, managing calendars, helping manage social media and customer support, and creating and distributing important papers and presentations. I try to envision everything in advance to anticipate demands and proactively handle every possible scenario.
- During my tenure as an Executive Assistant, I was recognized and awarded by the company twice. I was also one of the chosen people who were invited for an exclusive company interview about the importance of Executive Assistants.
3. EA to Marketing Director at Sparkel Beverage System (Carbonated System and Drinks Company)
- Transitioned from Zendesk to Gorgias: learning a whole new tool within a week, completing the different courses, creating walkthroughs, and teaching it to my client and existing agents.
- Acted as Social Media Manager while the content manager was on maternity leave: handled FB page, weekly blogs, and email blasts.
- Acting team head for the group of 10 agents and creating weekly reports about our customer support key documents such as issue trends, agent performance, and FAQs.
- Calendar and Inbox Management
- Managed and owned customer support (Gorgias): handling customer escalations, technical support, and tracking/ processing orders.
4. EA to Managing Partner at Emergent Strategic Partners (Financial Services Company)
- Acted as his main POC
- Calendar and Inbox Management
- Extensive Travel Management: He loves to travel so I handled all the logistics related to this (both prof and personal).
- Document Management: created and managed trackers like investor lists and company prospects.
- Established System: EOD, Weekly Planner, Daily Review, Monthly Summary
- Onboarding process with interns: setting final meetings, researching details about the applicant, creating welcome walkthrough, and setting up accounts? Document Management: meetings, files, one-pagers, sending contracts? Personal side: accounting, managing his rentals working closely with Airbnb and OpenAir, events planning, lifestyle and health like doctor appointments, hobbies, families
