Hi!
I'm a Customer support professional with 15+ years of experience handling high-volume calls, chats, and email, including safety escalations and complex case resolution. Experienced in documentation, quality compliance, and meeting SLAs, with added responsibility leading night-shift operations and managing workflows. Background also includes customer service and sales coordination, with a focus on accuracy and customer satisfaction. Eager to transition into a remote role, with a strong willingness to learn, adapt quickly, and deliver reliable support in a virtual environment.
