I worked before in a call center. I came from the billing department of Comcast and AT&T. We assist customers with their billing concerns, and we also upsell. I also work as a personal shopper. I assist customers who want to order online or have inquiries in our department store. Personal shoppers also accept and schedule deliveries of the items. We also have social media accounts created especially for personal shoppers, where we post daily our on-sale items and promotions.