Customer Service Representative with 1 year and 6 months of experience supporting a large US telecommunications account in a BPO environment, with a strong focus on customer retention, de-escalation, and total solution delivery.
With a foundation in Computer Science, I bring a structured, analytical, and process-driven approach to customer service. I intentionally pursued a customer-facing role to strengthen my communication skills while providing value in a fast-paced service environment.
My background allows me to quickly understand systems, troubleshoot technical concerns, and document issues accurately, while maintaining clear, empathetic communication with customers. I continue to apply problem-solving and continuous learning methods developed through my Computer Science training in day-to-day customer support work.
Currently seeking day-shift, work-from-home customer service opportunities where strong communication, customer satisfaction, and analytical thinking are valued.
