I have 4+ years of BPO/RPO experience. I worked as a customer service representative for 2+ years in a US Healthcare Insurance Company where I assist doctors, nurses, billers, coders, patients in their insurance benefits and eligibility, authorization, and claims. I am well-versed in HIPAA
and Medicare guidelines. I also have 2 years of US technical recruitment experience in
IT, software, healthcare, legal, manufacturing, semiconductor, corporate, and engineering industries. I am experienced in recruitment tools and platforms such as LinkedIn Recruiter, HireEZ, ZoomInfo, CareerBuilder, Monster, Indeed, Dice, BigBiller, and Avionte to source and identify qualified candidates. The scope of experience includes scheduling and conducting interviews, assessing candidate qualifications and presenting top candidates to hiring managers. I also
maintain accurate and up-to-date candidate and client records in the applicant tracking system.
I provide exceptional customer service to clients and candidates, effectively liaising between them to ensure a smooth recruitment process.
