I am an experienced Operations and Customer Support professional with over 10 years of leadership experience in the BPO industry. I specialize in team coordination, reporting, stakeholder communication, administrative support, customer service operations, and process improvement.
In my current role as an Operations Manager, I handle performance reporting, client communication, escalations, onboarding support, KPI tracking, and daily operations management for multi-channel customer support teams. I am highly organized, detail-oriented, and capable of managing multiple priorities in fast-paced environments.
I am proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, and experienced in creating reports, trackers, presentations, and operational documentation. I also have strong written and verbal English communication skills and can work independently with minimal supervision.
I am currently looking for remote opportunities where I can provide reliable executive, administrative, operations, or customer support assistance to growing businesses.
