I am an experienced data analyst with 5 years of expertise in both the academic and BPO industries. I hold a bachelor's degree in applied mathematics with a major in operations research, specializing in process optimization. In my most recent role, I supported one of the largest payment methods in the US, primarily serving US clients. My responsibilities included collecting data, creating reports and dashboards, and analyzing data-driven insights to track business KPIs. I conducted comprehensive data analysis to identify trends and patterns from doing comparative analysis, correlation analysis, multiple regression, factor analysis, cluster analysis, time series analysis, up to machine learning, you name it. I also do text analytics, sentiment analysis, as well as modelling. I also maintain databases to ensure data accuracy using MS Access and SQL. and identify opportunities for process improvement and optimization.
