Hi, i would like to express my interest in applying for any Online casino or igaming company.
I’ve been working in igaming or online casino for more than seven years experience effectively supporting executive level staff, proven success in leadership, development and implementation in finance department.
PAYMENT TEAM LEADER
NEU Solutions Inc (former Aquoz Solutions Inc.) November 2021 up to present
? Liaise with leaders and managers to determine training needs and improvement, schedule Assist senior managers in achieving high quality, modern and effective financial processes that meet business and customer need.
? Manage and support tea-----------mbers, ensuring individual and team goals support the aims and objectives of the Accountancy and Exchequer Business Plan.
? To include undertaking such tasks as performance appraisals and absence management in line with corporate guidelines.
? To promote customer and partner relationships, providing excellent service delivery within the scope of the post.
? Show a commitment to continuous development and improvement, team working and the highest professional
standards.
PAYMENT OFFICER QA & TRAINOR (ASSISTANT TEAM LEADER)
Aquoz Solutions Inc.
January 2019 up to January 2021
NEU Solutions Inc (former Aquoz Solutions Inc.) January 2021 up to November 2021
? Liaise with leaders and managers to determine training needs and improvement, schedule training sessions
? Train and guide new staffs and must comply with the training guide.
? Conduct employee surveys and interview, Create training strategies, initiatives and educational materials such as
module summaries, videos, etc. Conduct evaluations to identify areas of improvement.
? Monitor new staffs if follow all SOP's and report their weekly performance. Monitor regular staffs and report monthly
Senior and Payment Officer performance
? Submit Weekly and monthly reports of all transactions, Monitor and guide all staffs for human errors. Ensure all SOPs are
followed by the team. Submit payment guideline.
o Other Responsibilities:
? Assist senior managers in achieving high quality, modern and effective financial processes that meet business and
customer need.
? Manage and support tea-----------mbers, ensuring individual and team goals support the aims and objectives of the
Accountancy and Exchequer Business Plan.
? To include undertaking such tasks as performance appraisals and absence management in line with corporate
guidelines.
? To promote customer and partner relationships, providing excellent service delivery within the scope of the post.
? Show a commitment to continuous development and improvement, team working and the highest professional
----------- NIOR PAYMENT OFFICER (DEPOSIT AND WITHDRAWAL TEAM)
Aquoz Solutions Inc. May 2017 – January 2019
? Act as Senior Officer to the team, To ensure payments are made on time and within corporate targets, ensuring no
duplicate payments are made.
? To monitor team performance against agreed expectations, ensuring appropriate actions are taken to resolve
underperformance and/or identify solutions to maximize performance.
? To ensure audit standards are met within area of responsibility achieving quality and performance expectations,
working collaboratively with auditors as required.
? Assist with the design and implementation of new payment and monitoring processes required to support
developments in new service initiatives. Act as the key customer contact for payments and develop good working
relationships with internal and external customers, stakeholders and partners.
? To represent the team in meetings internally and externally and to provide cover for senior staff when appropriate.
PAYMENT OFFICER (DEPOSIT AND WITHDRAWAL TEAM)
Aquoz Solutions Inc. March 2016 - May 2017
? Responsible for the daily payment transactions processing (fund in/out)
? Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation
Procedures
? Handle all back office duties related to payments
? Perform all other support duties as may be required from time to time.
CUSTOMER SERVICE ASSOCIATE (BANK TELLER)
BDO Unibank Inc.
March 2014 – March 2015
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Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Process savings ----------- sh checks: verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Balance and update savings passbooks, and close accounts when requested. Maintain appropriate currency logs. - Follow all bank policies and procedure.
