My name is Mert John A. Balgos, an IT graduate and Admin/Data Entry Virtual Assistant with a strong focus on providing efficient, reliable, and user-friendly technical assistance. I am detail-oriented, adaptable, and committed to continuous learning. I take pride in delivering professional support, maintaining system functionality, and helping users resolve technical concerns with clarity and patience.
IT Support & Technical Support
Troubleshooting basic software and hardware issues
Remote user assistance and step-by-step guidance
System maintenance and basic IT operations
Proficient in Google Workspace (Docs, Sheets, Forms) and MS Office
Accurate data entry, documentation, and record management
Strong communication skills and customer-focused approach
Reliable, organized, and able to work independently in a remote setup
Fast learner with a strong commitment to skill improvement
