? About Me
I’m a highly versatile Virtual Assistant with over 4 years of hands-on experience in eCommerce operations, digital marketing, executive assistance, and team management. From customer service to order fulfillment, process documentation, and team leadership. I’m your go-to all-around VA who ensures things get done efficiently and effectively.
With strong verbal and written English communication skills, I quickly adapt to new tools and processes, consistently going the extra mile to support business growth and customer satisfaction. Whether you're scaling an online store, streamlining internal systems, or need a reliable right-hand person. I’ve got you covered.
???? eCommerce Support & Store Management
Customer Service via Freshdesk, Zendesk, Reamaze, and Gorgias
Order Fulfillment using DSers, AliExpress, Dropified, Oberlo, Walmart, Buy Buy Baby & direct with agents
Amazon Seller Central: Inventory, Feedback & A-Z Claims, Listing Management, Suppression Fixes
Shopify: Store Setup, Theme Customization, Product Upload via HTML
Etsy Store ManagementProduct Sourcing & Supplier Research
Dispute Resolution & Refund Processing
Logistics Oversight & Shipment Tracking
SOP Creation & Process Documentation
FAQ Pages & Knowledge Base Development
???? Digital Marketing & CRM Support
GHL (GoHighLevel) Sub-account Setup & Management
Lead Nurturing & Client Success Coordination
Managed 14 Lead Nurturers across multiple accounts
Process Design & Implementation
Basic Zapier Automation Integration
???? Creative Design & Social Media
Canva Graphics & Watermarked Content Creation
Post Scheduling & Caption Writing
Social Media Engagement & Monitoring
Basic Copywriting for Posts & Pages
???? Executive Assistance & Admin Support
Email & Calendar Management
Client Call Handling
Event and Travel Planning & Coordination
Team Leadership: Managed 15-person QA team, including performance reporting & quality control
What Sets Me Apart
I’m not just a task-ticker - I’m a strategic partner who helps free up your time so you can focus on growing the business. I’m driven, detail-oriented, and genuinely passionate about helping teams succeed. If you're looking for someone who takes ownership, adapts quickly, and brings real results. Let's talk.
Ready to let go of the busy work and scale your business with confidence?
I’m here to help — let me handle the day-to-day so you can focus on the big picture.
Verified
