*Respond to emails using client-provided templates and scripts
*Track team feedback/requests in client-provided platform
*Provide support for basic troubleshooting
*Answer customer queries related to product/service
*Support client-related FAQs/troubleshooting
*Respond with urgency, care and goal of resolving issues to complete
transactions/generate revenue
*Escalate inquiries when necessary and other adhoc tasks.
*Handling and analyzing price match requests
*Updating inventory issues and inform customers through email using clientprovided templates and scripts
*Authorize return created by the customer
*Analyzing and refunding return queues manually
