Senior legal intake and operations professional with 9+ years of experience across US-based legal, BPO, sales and client-facing environments. Proven track record in client intake, CRM management, SOP development, call routing optimization, and team leadership. Trusted to support personal injury, civil litigation, traffic, and criminal defense matters. Known for reliability, discretion (NDA-bound work), and ability to operate independently in fast-paced law firm environments.
