Insurance Specialist | Quality Assurance | Customer Service Professional
With nearly 5 years of experience in the insurance industry, I bring a wealth of expertise in both Quality Assurance and Customer Service, specializing in both Commercial and Personal Lines. My experience spans a variety of roles, giving me a unique ability to deliver exceptional service while ensuring that processes meet industry standards.
Key Skills and Experience:
Commercial Lines Expertise: I have extensive experience in processing Certificate of Insurance (COI), policy change requests, Loss Runs, and direct quoting with multiple Admitted and Non-Admitted carriers.
Personal Lines Experience: I’ve worked as a freelancer handling Evidence of Insurance, Auto ID Cards, MVR, COI, and policy changes.
Customer Service: With almost 5 years in the insurance industry, I’ve helped US clients, particularly in CA and NJ, navigate complex insurance needs.
Quality Assurance: In my 8 months as a Quality Analyst, I’ve honed a keen eye for detail, ensuring all services meet the highest quality standards.
I am proficient in a range of insurance platforms, including:
AMS360
Applied Epic/CSR 24
EZLynx
Key Carriers I’ve Worked With:
Amtrust, BTIS, Progressive, Kemper, SCIF, Liberty Mutual, Amwins, RT Spec, ReChaix, Crouse, Travelers, Coterie, Chubb, Honeycomb, Rainbow, NatGen, Chubb, The Hartford, Preferred Mutual, BHHC, Mercury, NEXT, Guard.
My experience gives me a deep understanding of the insurance process, from quoting and policy changes to managing client relationships. I am confident that my knowledge of both the Commercial and Personal Lines sectors, along with my Quality Assurance background, can be a valuable asset to your team.
I am excited to collaborate and bring my insurance expertise to your next project. Let’s discuss how I can contribute to the success of your company!
