Healthcare Customer Service Specialist | Patient Advocacy | Insurance Support | CSR2 | Escalation Specialist |SME
Over a year in healthcare customer service, I specialize in providing high-quality support to insurance members, ensuring clarity in benefits, claims, and pre-authorization requirements. As a Level 2 Customer Care Representative at Carelon Global Solutions, I handle complex cases with professionalism and empathy—resolving concerns efficiently through inbound calls, emails, and live chat. My ability to simplify insurance policies for patients and healthcare providers demonstrates my expertise in clear communication, problem-solving, and conflict resolution.
5+ years of customer service experience in the telecommunications industry at Quantrics Enterprises Inc, specializing in resolving inquiries, managing complex cases, and delivering high-quality support. Over that time, I spent 1 year as an Escalation Specialist and 1 year as a Subject Matter Expert (SME)—roles that highlight my leadership, mentorship, and ability to thrive under pressure. My adaptability across telco and healthcare environments has strengthened my problem-solving and communication skills. With expertise in conflict resolution, time management, and technical proficiency, I consistently ensure customer satisfaction while maintaining professionalism and empathy.
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