Dedicated Customer Service Professional with 8+ months BPO experience across voice and non-voice accounts, and a strong background in client relations as a small business owner. Trained in discipline and de-escalation through police service application. Proven ability to handle high-volume customer inquiries, resolve conflicts, and drive customer satisfaction. Managed end-to-end client experience for nail and cake business using Canva for marketing materials and Meta Business Suite for social media management, resulting in 90%+ repeat customers. Tech-savvy and highly adaptable.
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