I have 19 months of experience as a Customer Service Representative in the BPO industry, primarily handling a financial account focused on credit cards. My responsibilities included assisting customers with general inquiries, processing payments, sending billing statements upon request, reporting fraudulent transactions, handling disputes, and resolving various concerns related to their credit card accounts.
I handled approximately 70–100 calls daily, which helped me develop strong communication skills, adaptability, and the ability to perform efficiently in a fast-paced and high-pressure environment.
In addition, I worked part-time as a Lead Generation Representative for a roofing company catering to U.S. clients. In this role, I managed a high volume of outbound calls to meet daily call quotas and accurately documented call results and customer information using Excel.
I also gained experience as a Sales Representative for a printing company serving Canadian and U.S. clients. My responsibilities included handling both inbound and outbound calls for follow-ups, customer inquiries, and order-related concerns. I was also responsible for data entry, lead generation, and contacting potential clients to offer free sample kits and promote company services.
